1. Introduction
DataCastLab ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (datacastlab.com), Telegram bots, and related services (collectively, the "Services"). By using our Services, you consent to the data practices described in this policy.
2. Information We Collect
Information You Provide
- Contact information (name, email address, phone number) submitted through our contact form
- Company name and channel subscriber count for service inquiries
- Telegram user ID or username when interacting with our bots
- Payment information processed through third-party payment providers
Information Collected Automatically
- Browser type, operating system, and device information
- IP address and approximate geographic location
- Pages visited, time spent on pages, and referral sources
3. How We Use Your Information
- To provide, maintain, and improve our Services
- To process transactions and send billing-related communications
- To respond to your inquiries and provide customer support
- To send important service updates and notifications
- To comply with legal obligations and enforce our Terms of Service
4. Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- With service providers who assist in operating our Services (e.g., email delivery via Resend, hosting via Railway), subject to confidentiality obligations
- When required by law, regulation, legal process, or governmental request
- To protect the rights, property, or safety of DataCastLab, our users, or the public
5. Cookies and Tracking Technologies
Our website uses essential cookies for functionality such as language preferences. We do not use third-party advertising tracking cookies. You can control cookies through your browser settings, although disabling essential cookies may affect website functionality.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions are retained for the duration of the business relationship and for a reasonable period thereafter for legal and auditing purposes.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your personal data under certain circumstances
- Right to data portability — request transfer of your data in a structured, machine-readable format
- Right to object — object to certain processing of your personal data
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our Services, you consent to the transfer of your information to these countries.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at dev@aqresearch.com or via Telegram at https://t.me/aqrsc.